In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the Vigo County Public Library will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: the Vigo County Public Library does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: Vigo County Public Library will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Vigo County Public Library programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: Vigo County Public Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Vigo County Public Library offices and public service areas, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Vigo County Public Library should contact the office of Bonnie McNair, Public Services Coordinator (e-mail: bmcnair@vigo.lib.in.us) and or Brittany Michaels, Community Connections Coordinator (e-mail: bmichaels@vigo.lib.in.us), at 812-232-1113, Vigo County Public Library, One Library Square, Terre Haute, IN 47807 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Vigo County Public Library to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Vigo County Public Library is not accessible to persons with disabilities should be directed to Kristi Howe, Director, Vigo County Public Library, One Library Square, Terre Haute, IN 47807, Voice: 812-645-3625; e-mail: khowe@vigo.lib.in.us who serves as the Vigo County Public Library ADA Coordinator.

Vigo County Public Library will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Adopted by the Vigo County Public Library Board of Trustees on the 15th day of April, 2013.

Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). The procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Vigo County Public Library. The Vigo County Public Library’s Staff Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Kristi Howe, Director and ADA Coordinator
Vigo County Public Library, One Library Square, Terre Haute IN 47807
Voice: 812-645-3625; E-mail: khowe@vigo.lib.in.us

Within 15 calendar days after receipt of the complaint, Kristi Howe, ADA Coordinator, or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Kristi Howe or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Vigo County Public Library and offer options for substantive resolution of the complaint.

If the response by Kristi Howe, or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Vigo County Public Library Board of Trustees or a designee.

Within 15 calendar days after receipt of the appeal, the Vigo County Public Library Board of Trustees or a designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Vigo County Public Library Board of Trustees or a designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Kristi Howe or her designee, appeals to the Vigo County Public Library Board of Trustees or a designee, and responses from these two offices will be retained by the Vigo County Public Library for at least three years.

Adopted by the Vigo County Public Library Board of Trustees on the 15th day of April, 2013.

Please download, print, and fill out the attached form to file an ADA grievance.